Last reviewed: 9 October 2026
FANTASYFOODCENTRAL LIMITED trading as O Genki Bristol
Company No. 16318128 · Registered in England and Wales
Registered office: Unit 36, Meriton Street, Bristol, England, BS2 0SZ
Trading / collection address: Unit 25, Meriton Foundry, Meriton Street, Bristol, England, BS2 0SZ
Email: ogenkicentral@gmail.com · Tel: 07577 506507
These terms apply to direct online collection orders placed with O Genki Bristol through this website. Direct website checkout is collection only. Orders made through Deliveroo, Uber Eats, Just Eat or another third-party platform are governed by the applicable platform arrangements in addition to any rights you have by law.
Before payment, the website provides the main characteristics of the selected food, the total price payable, the collection-only restriction, the collection slot, accepted payment route and a way to review and correct the basket. The ordering language is English. These terms can be saved or printed.
Collection is from Unit 25, Meriton Foundry, Meriton Street, Bristol, BS2 0SZ. Only slots permitted by the live collection schedule may be booked. O Genki is closed on Sundays, so the direct checkout must not accept Sunday collection orders. Please collect at the agreed time and quote the order reference if asked.
Prices are shown in pounds sterling. The total displayed immediately before payment is the amount payable for the direct order. The current direct collection checkout applies a 15% discount to the eligible food subtotal; the subtotal, discount and total are shown separately. O Genki does not add an undisclosed surcharge at Square. FANTASYFOODCENTRAL LIMITED is not currently VAT registered. VAT is not charged separately and O Genki does not issue a VAT invoice. If the company's VAT status changes, the checkout and these terms must be updated before the new treatment is used.
Your submitted order is a request to buy the selected food for the selected collection slot. A basket, payment-link creation or browser redirect is not proof that payment has completed. O Genki accepts the order when the completed Square payment is independently verified by O Genki's server and the order is recorded as paid. We then send a confirmation email to the address supplied. A temporary email-delivery failure does not by itself reverse a safely recorded paid order.
If we cannot accept a paid order, we will contact you and arrange an appropriate refund. Before payment we may correct an obvious pricing or technical error. After acceptance, nothing in these terms removes rights that cannot lawfully be excluded.
Recipes, supplier formulations and kitchen processes can change. Any dish-specific online allergen list must come from the current controlled allergen matrix. See Allergen Information.
The statutory change-of-mind cancellation right does not apply to the supply of goods that are liable to deteriorate or expire rapidly. Freshly prepared food will normally fall within that type of exception. A separate exception can also apply to catering supplied for a specific date or period where the contract falls within that category.
If you want to cancel, contact O Genki immediately on 07577 506507 or ogenkicentral@gmail.com. O Genki may voluntarily agree to cancel before preparation has begun, but this is not guaranteed. If O Genki cannot fulfil a paid order, an appropriate refund will be arranged.
Your statutory rights remain. Nothing here removes legal remedies where food is not as described, is not of satisfactory quality, is unsafe, or the order is not supplied as agreed.
Items are subject to availability. We will not knowingly make a substitution that changes allergen information without addressing the change with the customer. If a material substitution or change is required, we may contact you and seek agreement, or cancel/refund the affected item or order as appropriate.
Contact ogenkicentral@gmail.com, call 07577 506507, or write to the trading address: Unit 25, Meriton Foundry, Meriton Street, Bristol, England, BS2 0SZ. O Genki may create an internal case record so the issue, evidence, action and resolution can be followed consistently.
Where a card refund is issued through Square, O Genki records the requested amount and Square refund identifier/status. A refund is described as completed only after Square reports the refund as COMPLETED. A PENDING refund is not represented as already credited to the customer.
FANTASYFOODCENTRAL LIMITED is under a legal duty to supply goods that conform to the contract. Nothing in these terms excludes or restricts consumer rights that cannot lawfully be excluded. These terms are governed by the law applicable in England and Wales, subject to mandatory consumer protections that may apply.
FANTASYFOODCENTRAL LIMITED · Company No. 16318128 · Registered in England and Wales.
Registered office: Unit 36, Meriton Street, Bristol, England, BS2 0SZ.
Trading / collection address: Unit 25, Meriton Foundry, Meriton Street, Bristol, England, BS2 0SZ.
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