← O Genki Bristol

Legal & Ordering Information

Last reviewed: 2 October 2026

Direct website ordering

Direct orders on this website are for collection from Unit 25 only. The server is authoritative for supported menu items, prices, the direct-collection discount and permitted collection schedule. Payment is handled by Square's hosted checkout. O Genki does not treat a browser redirect or a return page alone as proof of payment; the completed Square payment is independently verified server-side.

Price and payment record

Before Square checkout is created, the order is recorded server-side and prices are recalculated from O Genki's server-controlled menu. The total payable is shown before payment. O Genki does not add an undisclosed charge at Square. FANTASYFOODCENTRAL LIMITED is not currently VAT registered. VAT is not charged separately and customer confirmations are not VAT invoices.

Payment resilience and refunds

O Genki's direct-order system uses three payment-confirmation paths: the signed Square webhook, the customer return verification route and a scheduled reconciliation check for recent unresolved Square orders. Each path independently verifies the Square payment against the stored O Genki order, amount, currency and configured location before recording payment as completed.

Manager refund actions are separately authenticated and safety-locked. Refund records are reconciled from Square refund webhooks. Full refunds can move the order through REFUND_PENDING to REFUNDED; partial refunds remain separately recorded so the kitchen order state is not silently overwritten.

Contract confirmation

After a completed Square payment is independently verified, the order is marked paid and a confirmation email is sent to the email address supplied. The email contains the order details and a durable summary of the contract information, rather than relying only on links to web pages that may later change.

Privacy / storage controls

The customer-facing website uses first-party aggregate usage counts solely to improve O Genki’s own website and ordering flow, with no persistent visitor ID or advertising profile; visitors can object through the Cookie Policy. Google Analytics, Meta Pixel and advertising/retargeting tags are not included. O Genki does not store full card numbers, CVV/CVC or digital-wallet credentials. The Square payment-link request is data-minimised and does not pre-populate customer phone/email, order notes, collection time or food-item details. The kitchen receives only the customer name, collection details, order note and food/payment totals needed to fulfil the order. Privacy Notice presentation and policy versions are recorded with the order. A scheduled retention task is designed to scrub free-text notes and later direct customer contact data when the approved production retention settings are enabled.

Production safety lock

Live ordering is designed to remain disabled until payment, database, email, collection schedule, allergen, legal-entity, final-payment-button, cookie/storage and data-retention checks have been deliberately confirmed. The current controlled tax-status record is not VAT registered; production configuration must match it exactly. A public menu may remain visible while checkout is locked.

Frozen / packaged products

No shelf-life, durability, laboratory-tested, council-approved or similar frozen-product claim should be published unless the claim is supported by the actual product process, label requirements and evidence for that product. Any future website claim must match the validated evidence.

Public company information should be rechecked against Companies House immediately before launch and after any registered-office or company change.

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